faq
things people ask.
ordering & shipping
how long does shipping take?
EU orders ship within 1–2 business days. delivery takes 3–7 days across the EU, depending on country.
is shipping free?
yes, free EU shipping on all orders over €50. below €50 there is a flat €4.95 fee.
can I track my order?
yes — you'll get a tracking link by email within 24 hours of your order being shipped.
returns & refunds
what's your return policy?
30 days, no questions asked. if it doesn't work for your body, send it back. we'll refund you within 14 days of receiving it.
do I pay for return shipping?
for full-price orders inside the EU: we cover return shipping. for sale items or non-EU returns: customer pays return shipping.
how long does a refund take?
within 14 days of us receiving your return, to the original payment method.
product use
how often should I use align?
see the 21-day lower back reset protocol on the align product page. short version: 15 minutes a day, every day, for 3 weeks.
is alignly suitable during pregnancy or after injury?
alignly products are not medical devices. if you're pregnant, recovering from an injury, or have a diagnosed condition, please check with your healthcare provider before use.
what sizes are available?
align, arc, and support adjust to fit waist/torso sizes from approx 70–130cm. rest is one universal size. for more precise sizing per product, see the product page.
how do I clean alignly products?
wipe down with a damp cloth and mild soap. air dry. never machine wash or fully submerge. specific care instructions are on each product page.